At Fuji Xerox, our customers take centre stage as we continuously re-evaluate the quality of service that we provide. We seek to identify and address every one of our customers’ requirements and we also strive to fulfill the expected needs in order to deliver greater customer satisfaction across the board.

The following standards have been established to help us better define and track our relationship with every customer:

In-Call Handling
• All calls will be answered within the first 3 rings
• Assistance will be provided with no passing around of the initial call
• Calls will be returned on the same day

Customer Feedbacks
• Offer to provide assistance to any query or complaint without passing of the initial call
• PIC call to be returned within 2 hours
• Customer issue(s) to be resolved within 4 working days

Through the Fuji Xerox Group (FXG) Shared Values determined in 1998, “Customer Satisfaction” (CS) has been solidly placed at the top of the corporate priority list. Through our dedication to quality in everything we do, Fuji Xerox Malaysia has always achieved a satisfaction ratio of more than 98% in all post-installation surveys. In 2006, our goal of a 100% satisfaction ratio was finally realized, a positive testament to our commitment in delivering the best to every customer every time.