Testimonial

"On behalf of our company, we would like to express our gratitude to your maintenance department for being such a good team in making our operations running smoothly. Undoubtedly those digital machines, especially Fuji Xerox brand work impressively, but there are still problems happened occasionally. Every time we experienced problems from those machines, the hardware and software team would work hard all time to ensure our machine keeps running without delay. We look forward to having continuous support from those magnificent guys all the time."

"We would like to thank Fuji Xerox who has delivered good services to ensure super urgent job done. Your customer engineer has done the good job to ensure the machine running without fail for 48hours.Thank you."

"We really appreciate your DocuCare personnel's work in Menara AIA building. He is honest, dedicated and has the right attitude to resolve most of the problem assigned to him. He is the person who you will trust to get things done without any negative feedback from the customers. Our Helpdesk team members wish to thank Fuji Xerox for sending him to provide dedicated services to us and we wish him continue to be stationed in AIA premise throughout the entire contract period. Thank you."

"I received reply within 30 minutes upon my inquiry. I am impressed with your response time. I met your service representative. It was an absolute professional meeting and I experienced a service level which I hardly received in more than 10 years in Malaysia. I am very impressed. "

"I am very happy with the way your customer engineer explain the machine problem. He handled the demo very well and was very pleasant. It impressed me and would recommend Fuji Xerox product to my associates. "

"Fuji Xerox's Global Services team is the best. Very perceptive, proactive in terms of planning, very fast response and very detailed. In terms of delivery, they are excellent, practice close tracking and monitoring to ensure optimum print volume."

"We wish to record our appreciation to one of your technicians. He is very helpful, always responds to us and turn up to help despite late hours. He's responsible, very dedicated and we are thankful for that".

"We are very happy and satisfied with the service provided by Fuji Xerox. Over the years, we enjoyed many good experiences but the recent incident is worth noted as one of your technicians went all the way to rectify our printing issue, resolved it and we were able to complete our job on time".

"All your technicians are good but there is one exceptional technician who is very customer oriented."

"One of your specialists is very helpful and knowledgeable. He is able to explain clearly on machine features and managed to solve our 'emergency' issues on the same day eg spare part and toner replacements."

"Whenever I have a big printing job, I'll call your presales support girl to standby. She helped me with all sorts of printing related job and she's knowledgeable in machine features too."

"To date, I am very satisfied with all your services especially the technician whom I always deal with. He's always there when I need help and never say No. Thank you and keep up the good work".

"The trainer in charge was very good as she taught us how to manage hard and softcopy documents just incase we forget about the features. New people also can understand the way she briefed."

"I would like to extend my special thanks to the great support from your software team especially Mr Choong who attended to my call and resolve FFMR software issues after office hours."

"Fuji Xerox helped us to implement the entire S-Print student printing solution. Engineers supported us with technical configuration whilst Trainers helped to train Finance & ITS staffs. Thanks to all Fuji Xerox staffs involved in the project."

"Your customer engineer's service is very good and I am satisfied with his overall performance".