Testimonial

"I would like to take this opportunity to inform that for the year 2009 Fuji Xerox has given us a great support. As we know 2009 is very critical year where we have arranged all big secured projects such as (Exam paper, National certificate and summon document). Behind the successful project mentioned above there was a combination of good machine, man, method and material. Plus a good support form the Fuji Xerox technical team especially Engineer where he has no objection to stay until midnight, can come on Sunday and Public Holiday as per requested from the Management due to the urgency and very tight dateline from the customer."

"I would like to thank Fuji Xerox for assigning Engineer here to assist us with our Fuji Xerox machine. A special thank you to the Engineer for his efforts and prompt responds, even after working hours. Our machine was making noise while were printing some document. I called him to check the machine and managed to rectify the problem. He has been very handy for us in R&D (design) maintaining our Fuji Xerox machine.Thank you."

"With great pride, I would like to thank your organization and bring to your notice the good job done by one of your staff who has been working with us. There was an incident on the 14th January 2010 at around 6.00pm, the paper from the feeder tray was stuck on our Xerox copier. Since we had to make more copies on that day we had to call one of your staff to come for the assistance. Fortunately your staff was still around the office, and he managed to solve our problem promptly. This is not the first time he went an extra mile to help us, he steps up every time we need him. We would like to thank him for being there for us whenever there is a problem with the machine which makes our life easier. His good work and dedication through all these years is really appreciated by us. We wish him to keep up the good work and all the best with his career."

"I am very happy with him on his project layout. He convinced on a very good project layout and document solution. He is very flexible in negotiation. We trust him and that’s was the main reason we chose Fuji Xerox. Very happy with his service so far. He is very good in terms of human skill, very polite and response very fast. Here in 1 Sentral we have occupied 8 floors and he will be running around the floors most of the time. He adapts well with the environment, very sound in communication and always keeps us in the loop. Suggest that he shall have an on-going training to build himself. He has the potential to be more than what he’s doing right now."

"I called in because my company has brought new laptop from me and I have no technical support in my company. I called the help desk, your call center agent picked up my call and he was friendly and provide me help menu via email and he has tried his very best to help me to access printout procedure. He was very patient and calm in explaining step in getting things done at my request. He then referred my complicated case to your senior agent who then called me back short while which is within promised time."

"Your System Support Senior Engineer support us very well and able to guide me on the Made ready application through phone. She gave a clear guide and instruction to me on how to use the Made Ready application."

"If I may call him ‘LK’. Ten reasons why we are supporting the nomination of your Project Consultant for your company’s Customer Satisfaction Award… 1) Excellent user empathy- plenty of patience with End Users and very good listening skills. 2) A very good team player and leader to the other FXM consultants. 3) Great personal and communications skills, interacting with different partners, technical specialists in CPOC and gaining their full support. 4) Great lateral thinker, open to other project methodology and better ways to achieve project objectives. 5) Great product knowledge and technical skills, solutions or workarounds suggested are realistic to implement. 7) Dedicated and committed – Deliver what he committed to us even under difficult circumstances. 8) Reliable. 9) Honest. 10) A nice big smile J. He was a big critical success factor to the successful implementation of our project and we think highly of him. We certainly think that he is worthy of this award and wish him best of luck in this nomination and all of his future endeavors.".

"I am the manager in charge of Imaging & workflow project, that engaged FXM as the vendor to customize the EMC product based on our requirements. I'm writing to you to commend the Imaging & workflow project team member. She have very good technical skill and knowledge about the EMC products used in the project and she tried hard to let our users to understand it so the requirement gathered are making use of the benefits of the system and also feasible. She can explore and find solutions when we face gaps and issues in the functionality, design and development. She has worked very hard during the project duration. She demonstrated that the capability and willingness to understand our business logic, which helps a lot in the project. The project has been completed within schedule, budget, and quality, and our business users and management are happy with the project and system. We recognize the contribution from the FXM project team, and would like to give a special thank to her as she is the key resource for such a success.".

"Your Project Engineer listens patiently to our request and understands our requirements easily and thoroughly. He proposes and develops workable solution that is acceptable to our users. Eg. he has been helping to resolve any issues reported promptly and he has played a significant role in installing an enhancement in our Legal Department early this year. We find him very approachable, professional and confident when carrying out his assignment. We hope he will continue to support us in maintaining and enhancing our system."

"Your Project Consultant has been assigned to assist us in the system deployment since the last quarter of 2009. While he is with us we found him a very hardworking person who would put his utmost effort to do his best to meet our users’ requirements and our tight deadlines. He is knowledgeable in his work especially in the area of system development, database and system setup. System flow and system changes were skillfully amended and/or incorporated during the process of our deployment. In our UAT he is very helpful and patient with our users as he guided them through the exercise. He also worked with our System Administrator in the hardware setup and configuration. This commendation is our token of appreciation for the good work he has done for us."

"I would like to express my satisfaction to the services rendered by your Customer Operation Executive. She has been very efficient and helpful; I am glad and happy to work with her. Recently, we had problems in proportioning print room CCC for the past 12 months. The information required was on urgent basis to cater an accrual figures for payment unit. She was here with us brainstorming and input ideas to resolve this problem. She managed to provide us with the final proportioned report within 1 day. Her effort is greatly appreciated."

"Thank you to your Sales Rep for all the manual printer installations that you did for our employees while the internet is experiencing slow responses. We appreciate that you are flexible to accommodate the requests so that users can still continue to print. You have been great partners.".

"I would like to express my satisfaction on the level of service provided by your Customer Liaison Assistant. The said individual has responded speedily to all requests, and has demonstrated his expertise in his field, as can be seen by the efficiency at addressing problems. Never fails to be courteous and friendly when dealing with our staff, and frequently reminds us that he is always contactable, should there be any problems."

"I called your Engineer on how to install driver. He has given a very good support with everything already in his mind. - Good guidance. The webpage is user friendly and able to install driver with correct identification. Well done. Keep it up and also thank you for your previous support and that is why till today I am comfortable with you."

"Very happy with the way your Credit Control Exec handles our account. Last time I was unhappy because of everything only send to HQ. Now our department is very satisfied with the arrangement."

"Your Customer Operation Exec is very good and responsive to request. She is also responsible to her work.".

"One thing that I want to highlight is last couple of months we have loaned a unit from you. The arrangement done was superb. The machine performance was fantastic. Everyone knows his or her part very well. We actually have CEO meeting at Hilton. Thanks to your Sales Specialist Rep for all the arrangement done on that loan unit."

"I would like to compliment your Engineer for solving our problem, even though this device is only on trial. He was very thorough when solving the problem and even suggested different settings and solutions to fix the problem."

"Your Call Centre Representative has been very helpful and patient with me to solve my printer problem. She is one of the best representatives I have ever come across. She is well deserved for a recognition from your organization."

"Thanks for helping us to arrange the toner. Because of you & your Engineer we managed to rush all our projects in time. Thanks for the speedy response. Appreciate it. Cheers."

"Engineer was very helpful, briefed and teach me a lot of things about the machine. I give him full mark on everything. Thanks a lot."

"Very happy with your Customer Operation Executive’s services. Rate her 9. Very helpful in quarterly and monthly billings. Her follow-up is good and most of the cases escalated to her were being looked into accordingly."

"I've been using Fuji Xerox machine for our newly open fast print centre for months, at first the machine jam and not running smooth, but thanks to the engineer / technician who settled the problem for us and now the machine is running smooth again. Thanks."

"Your Engineer has been very helpful. He has helped us with 2 machines movements and re-installation. First is 6th to 21st flr then 22nd flr to lower ground. I would like to thank him on his helpfulness and assistance."

"I am very grateful having your Customer Operation Exec and Project Operation Exec. Both of them I will give 9.She is very hardworking and very helpful. She will follow up closely on my request. He is also very hardworking and very supportive and I think he learns a lot from us too from this project."

"My comment will go to your Customer Operation Exec for the job well done especialy on the hands-on. Whatever given is being fulfilled so far. Only to be improved on quality check of the end product."

"Thumbs up to your Engineer for his guidance on the usage of the machine. He is very friendly and the info he give to me and most of our staff are very useful. FULL MARK to him for the service given."

"I would like to extend my thanks to your Engineer, who attended my call on 26.08.2010 around 4.30pm to help me complete our emergency job on time. He is helpful and dedicated."

"I wish to record my appreciation personally and on behalf of my department generally, for the support and assistance accorded to us promptly by your Engineer. In an incident which happened in August 2010, the printer at our department had some problems resulted in the inability to print. Despite the engineer had to go to Tanjong Malim, he managed to find time to stop by our office and help to put up some temporary measure and avoid further downtime to our operations."

"We are very grateful for the prompt respond by your technical staff in attending to our service call yesterday though it was already 5 pm. As we were still working, we really need to have the copier working and thankfully it was. I would also like to give credits for his dedication and expertise for staying back and attending to it.thanks very much for the reliability and efficiency."

"Thank you for the help and getting your staff to work on them despite being so late at night. Your Customer Liaison assistant was very responsible; he called me immediately after he has done with the binding."