• Production Printing System
• Software
• Outsourcing Services

He/She will actively participate in customer presentation, identification and qualification of prospects and sales negotiation as well as develop and implement solutions to meet customers’ requirements.

• Preferably a Degree in IT/Marketing/Business Studies/Computer Science. Diploma holders with relevant experience will also be considered
• At least 3 years sales experience with a proven track record
• Good IT knowledge
• Excellent communication skills is essential as candidates will be required to conduct presentations and demonstrations to top management
• Enthusiastic, high achiever, self-motivated and able to work independently as well as in a team
• Possess leadership qualities and a positive outlook

Printing Systems:

• Must be from the IT or similar industry, such as electronic document systems
• With general knowledge of vertical industries like banking, insurance, manufacturing, legal and logistic

Software:

• Minimum 3 years similar experience in solution selling i.e Imaging/ Document Management and Archiving System. Prior knowledge or experience in selling workflow will be an advantage

Outsourcing Services:

• Minimum 3 years experience in complex solutions sales and in managing corporate/government clients  

The successful candidates will be responsible for promoting and selling our range of digital products and maintaining the accounts of our existing and potential customers. In addition, he/she will also ensure a high level of market penetration through territorial coverage sales activities for one of the various accounts as follows:

• Major Accounts
• Graphic Arts
• Government Accounts
• Small Medium Enterprise

• Possess at least Diploma in any discipline
• At least 1-3 years working experience in sales and marketing, preferably with knowledge in IT solutions business industry
• Matured and engaged with C-Level will be advantage
• For industrial based accounts, experienced in related industry such as Government sectors, Education or Graphic Art will be an added advantage
• Outgoing with good communication skills and able to interact with people of all levels
• Must be a self-motivating person with ambition and good analytical skills
• Possess own transportation

The successful candidate will be responsible to support achievement of FXM’s business plan by providing technical expertise & consultation in the sales & support of Xerox products and services. This includes both presales and post sales support to our customer as well as relevant sales group.

• Diploma/Degree in Information Technology/Computer Science
• Preferably with relevant experience in areas related to pre-sales and system support
• Pleasant personality with good communication and interpersonal skills
• Good conceptual knowledge of document processes and technologies
• With programming skill in Java or Visual Basic will be an added advantage
• Possess aptitude to explore and learn new technologies and solutions
• Strong IT background and system integration experience will be an added advantage
• Possess own transport

The successful candidate will be responsible to perform implementation related activities on EDMS (Enterprise Document System) Projects.

• Diploma/Degree in Information Technology/Computer Science
• Minimum 1 year project management experience in medium-to –large scale IT projects
• Experience in EDMS and Imaging related solutions is an added advantage
• Knowledge in Documentum, Kofax, Document Workbench, Readsoft, Opentext, Filenet, Alchemy is an added advantage
• Pleasant personality with good communication, leadership and interpersonal skills
• Able to articulate and possess effective presentation skills
• Efficient, self-reliant and able to work independently as well as good team player
• With strong self initiative and creative

The successful candidate will be responsible to support customer on installation and troubleshooting of software/system related issues of Fuji Xerox machines and ensure good relation to increase customer satisfaction.

• Diploma /Degree in Electrical & Electronic Engineering or relevant experience in service industry
• Outgoing, pleasant and good team player
• Preferable to have own vehicle

Exciting opportunities have arisen within the IBG Regional Customer Support Centre for Customer Support Representatives assisting customers from Malaysia, Singapore, Thailand, and Philippines. You will enjoy an exciting, dynamic and busy working environment that is focused on providing every customer with an exceptional support experience every time.

In this role you will be responsible for:

• Efficiently and accurately diagnosing and resolving machine problems to maximise device up-time and minimise escalations to Field Service Engineers or Technical Specialists
• Providing internal and external customers with solutions that are meaningful, beneficial and address their needs
• Initiating escalation procedures and advising appropriate areas of urgent customer servicing issues
• Following up customer requests and queries in a timely manner
• Keeping customers records current through accurate data entry and escalation of service contract administration issues
• Actively promoting Fuji Xerox web services and all other product offerings

• Have excellent communication and interpersonal skills
• Demonstrate exceptional telephone customer service skills
• Enjoy working in a team environment
• Demonstrate effective problem solving techniques
• Have excellent computer skills
• Have effective time management skills
• Have a genuine passion for customer care

Customer Support Representative (Malaysia & Singapore Team)

• Required language(s): Excellent communication, writing, & reading skills in Bahasa Malaysia & English
• Able to speak Mandarin is an added advantage
• Applicants must be Malaysian citizens

Customer Support Representative (Thailand Team)

• Required language(s): Excellent communication, writing, & reading skills in Thai
• Able to speak English is an added advantage
• Applicants must be Malaysian citizens or hold relevant residence status

Customer Support Representative (Philippines Team)

• Required language(s): Excellent communication, writing, & reading skills in Tagalog & English
• Applicants must be Malaysian citizens or hold relevant residence status

In this role you will be responsible for:

• To lead, manage, coach and develop a team of Customer Support Representatives and to actively participate in, contribute to, as well as align, CSC delivery to meet agreed service levels and targets
• Employ effective methods to develop team cohesiveness, increase employee motivation and satisfaction and reduce staff churn
• Develop and implement timely solutions to resolve customer complaints escalated by team members
• Manage performance and employee conduct in terms of company policy
• Seek out opportunities to enrich and empower CSR job role
• Deliver performance reviews in line with company requirements
• Maintain operational proficiency in CSC systems, processes and procedures and be available to answer incoming calls when required
• Develop and maintain effective relationships with key personnel to ensure the CSC is represented in initiatives impacting our service delivery
• Meet departmental and divisional Priority Objectives
• Continually seek improvement in efficiency through reviewing and changing CSC practices
• Establish and maintain CSC processes, procedures and work instructions in terms of ISO9001 quality standards. Participate in audits when required
• Undertake duties, job functions and participate in projects as directed by Customer Support Centre Manager to ensure both the efficient operation of the CSC and customer satisfaction
• Conduct daily activities in accordance with Fuji Xerox’s OH&S policies, procedures and code of conduct.
• Conduct daily activities in a quality and environmentally responsible manner in accordance with Fuji Xerox’s policies

• Conduct regular coaching sessions to ensure team member’s compliance with policy, and procedure and agreed customer service standards and to drive the achievement of priority objectives
• Real time manage team members to ensure resources are correctly engaged so that speed of response service level is met
• Maintain statistics and prepare reports as required
• Monitor/manage attendance and implement strategies to improve absenteeism and adherence to schedule
• Prepare and maintain staff rosters to ensure speed of response service level is met
• Impart effective and timely feedback and direction to team members
• Inform and educate team members by hosting team meetings

• Minimum 5 years experience in a customer service/technical support role
• Minimum 2 years Team Manager experience in a Call Centre
• Team Player
• Self and people motivator
• High level interpersonal and communication skills
• Exceptional organisational skills
• Time management skills
• Results focused
• Proven skills in conflict resolution
• Ability to gain commitment and respect from team members and peers

• Required language(s): Excellent communication, writing, & reading skills in Tagalog & English
• Applicants should be Malaysian citizens or hold relevant residence status

1) Machine Operators

• Scheduling of production turnaround time to meet customer deadline
• Production includes understand output requirement, machine set-up, print and check proofs (include scanning and minimal document manipulation), run job, remove output and deliver output
• Clean reprographic equipment and change supplies

• SPM qualification
• Able to communicate in English
• Preferable to have own vehicle

2) Meter Reader

• Call customers and record meter reads

• SPM qualification, students are encouraged to apply
• Able to communicate in English