Software

Datawatch BDS provide on demand access to business-critical information, such as documents, records, reports, e-mail, and statements. Datawatch BDS offers centralized management of document images, reports, customer correspondence, statements and more. Our deep experience in highly regulated markets -- like financial services and healthcare -- gives you a trusted solution that can support your regulatory compliance initiatives. What’s more, Datawatch BDS puts this content into action.

The system readily integrates with CRM and call center applications to give your customer service team real-time access to invoices, statements, checks, policies and any other customer document.

Datawatch BDS also can be integrated with Web portals, giving customers, agents and brokers the option of secure, self-service access to their statements, trade confirmations, reports and other account documents. On-demand access to information means fewer call-backs, decreased costs, and improved customer satisfaction.

Benefits Of On Demand Access

• Risk Management : For audit or litigation, preserved statements, correspondence, voice data, and e-mails are readily retrieved
• Service Improvement : With a mouse click, Customer Service Representatives can electronically view original paper documents during customer inquiries
• Business Innovation : As you look to bring mass volumes of enterprise content to the web, Datawatch BDS can accommodate thousands of concurrent users
• Cost Reduction : Enabling electronic statement presentment and report distribution saves the high-cost of print and mail
• Technology Investment Preservation : Bridge legacy information from diverse sources to CRM and other enterprise systems without costly programming and infrastructure changes