Overview

With the increasing focus on the citizen as customer the public sector is becoming more responsive as a service provider. Governments everywhere are under pressure to change processes and deliver value by providing better services at reduced cost. Digital technology provides vital support to these developments, offering the opportunity of improving communications both within government and between government and the citizen.

Document Needs

In all this the document is a key communications vehicle – be it in paper or electronic form. Governments must develop back office processes that integrate information no matter where it comes from, fulfilling customer expectations for response time and building knowledge bases that improve decision making.

Our Solutions

Xerox is a provider of document management solutions that support the provision of responsive service and communication. Our solutions and services include:

	Consultancy and professional services in areas such as change management, business process re-engineering and systems design.
	Enterprise-wide electronic document management systems that integrate paper and digital formats, extracting information intelligently from paper and turning it into digital data streams.
	Workflow and case management software and services that speed up and streamline processes, supporting key areas such as call centres
	Archival systems that help policy makers access historic information and understand decisions and directions. Forms management systems that maintain and manage forms, and the data contained within them.
	Printing and publishing systems that support a wide variety of applications.