The term FAQ has gained nearly universal acceptance in the technical community because of information overload. As a result, demands on technical support have increased. Our FAQ here list answers those most often repeated as a brief response to specific questions that have been asked often enough to warrant inclusion.
| Q: |
How do I log a service call? |
| A: |
You can log a service call by calling the service line at Tel: 1-300-88-1163
and enter appropriate call prompts |
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| Q: |
When to send the meter reading? |
| A: |
Every 25th of the month. Just fill in the form provided and fax to the number as per the form |
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| Q: |
When is the best time to request for a maintenance service? |
| A: |
Depends on the copy volume, best is once every 3 months |
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| Q: |
Can we request for another training on our machine? |
| A: |
Yes, please contact the Customer Training Officer for the request |
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| Q: |
How do I install a DocuCenter printer driver in a networked environment for Windows 95/98/ME? |
| A: |
Download attachment for steps |
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| Q: |
How do I install a DocuCenter printer driver in a networked environment for Windows NT? |
| A: |
Download attachment for steps |
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| Q: |
How do I install a DocuCenter printer driver in a networked environment for Windows 2000? |
| A: |
Download attachment for steps |
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| Q: |
Why my printer that is running on TCP/IP (lpd) is not printing? |
| A: |
Please refer to the following tables which provides information on the possible causes, verifying methods and recommended actions pertaining to errors which may occur when the printer is used with TCP/IP (lpd) |
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Cause |
Verification |
Action |
| Incorrect IP address |
Ask the network administrator to check that the IP address is correct |
Set up the correct IP address for the printer |
| Off Line is selected |
Check whether Off Line is being selected on the touch panel display |
Select On Line |
| If lpd/PD spool is set to memory, the print data sent by the user in a single print instruction has exceeded the upper limit of the receiving capacity set up by the control panel of the printer |
Check the upper limit of the receiving capacity from the touch panel display and compare it with the print data which was sent in the single print instruction |
[Action 1]
If a single file of print data has
exceeded the upper limit of the
receiving capacity, split the file into smaller ones to keep them below the upper limit of the receiving capacity |
[Action 2]
If multiple files have exceeded the upper limit of the receiving capacity, reduce the number of files which can be sent at one go |
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| An irrecoverable error has occurred during printing |
Check for the display of “lpd Error” from the control panel of the printer |
Power off and on the printer |
| The transport protocol is different from that of the client |
Check the selected transport protocol on the touch panel display |
Select the same transport protocol as that of the client |
The data format of the
print data to be processed by the client are different |
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If the client is running Windows, disable the output function of Ctrl-D. Refer to the Printer. WRI file provided by Windows for the details |
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| Q: |
Why the print out is not as per what I see in my screen? |
| A: |
Please refer to the below for the possible cause and solution |
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Cause |
Verification |
Action |
| The specified print language and that of the print data are different |
Check the specified print language and that of the print data |
Specify the same print language as that of the print data |
| If it’s running in Windows, the printer driver for this printer has not been used (a printer driver from another manufacturer had been used) |
Check that the printer driver which came with this printer has been selected |
Select the printer driver which came with this printer. If it does not appear on the selection list, install and select the printer driver. If a printer driver from another manufacturer is used, the printer may not print properly |
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| Q: |
Why am I unable to print when my printer is connected via parallel port? |
| A: |
It might be due to when a parallel interface cable connects the printer and the host device, the host device is not responding to bi-directional communication. By default, the bi-directional communication setting of the printer is set to ON. If the host device is not responding to bidirectional communication, printing cannot be done. In this case, turn the bi-directional communication setting to OFF from the printer control panel and then print again. |
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| Q: |
Why there is no print out when I select the printing to pick-up paper from the bypass tray? |
| A: |
Check whether the paper is the specified paper size being used. Insert the correct paper size and send printing again. |
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| Q: |
Why does my print out not contain the correct character/fonts (printing garbage)? |
| A: |
This might be due to the printer is printing with non-standard built-in fonts. There are a few possible solutions you can try. You can check the printer-resident fonts by the “PCL Font List” and the font indication of the driver and then try to use the font-downloaded from the driver. The next possible solution you can try is to print your document as graphic files. You can do that by going to the “Graphic” options from the printer properties and then select the “Download the Bit-Image” option. |
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| Q: |
What can I do when the colored lines are not printed out? |
| A: |
From the “Graphics” tab of the printer properties dialog box, select Raster for Graphics Mode. Or from the application program, select a thicker width for the line or darken the color. |
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| Q: |
Why the status of the machine is showing printing when no print job is being sent to the printer? |
| A: |
It might be due to the host computer is being turned on after the printer has been turned on. For DC451/551/506/606/706 machine’s, press the Job Status --> Stop button to display the Job Status Check Screen. Select jobs with the “Printing” status. Then select Stop on the screen and press the Clear [C] button on the control panel. For DC250/350/450 press Menu and Mode button together |
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| Q: |
Why is my printout not stapled/punched despite stapling/punching instructions from the client? |
| A: |
There are three possible causes. It might be due to the paper in the paper tray of the same size and orientation as that specified at the client. When issuing double stapling (left/right/top) instruction to B5/A4/8.5x11” paper, the print job might be output without stapling/punching. When this happens, change the paper to a different orientation and from the Tools Mode screen, change the paper size. Another possible cause might be that the stapling/punching instructions been issued to documents of mixed sizes. Documents of mixed sizes cannot be stapled/punched. The next possible cause might be that the stapling instructions had been issued to jut 1 page of paper/more than 50 pages of paper. The range of pages that the machine can staple is only 2-50 pages of paper. |
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| Q: |
When the print quality is poor, what should I do? |
| A: |
When the print quality is poor, carry out the necessary treatment according to the condition as close as possible to those listed in the file here. If the print quality does not improve after the treatment, contact the Fuji Xerox’s Customer Support Centre. |
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