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Notice of Rectification Work

Notice of Rectification Work on Certain Fuji Xerox Multifunction Devices

 August 1, 2017

To: Valued Customers

Notice of Rectification Work on Certain Fuji Xerox Multifunction Devices

Fuji Xerox Malaysia informs customers that isolated incidences of fire have occurred on the ApeosPort-V/DocuCentre-V digital multifunction device series designed for use at rated voltage 220-240V. Investigations have determined that these incidents were caused by excessive voltage supplied to the device.

Fuji Xerox takes the incidents very seriously and to minimize any re-occurrence of the incident, however remote, Fuji Xerox shall provide safety measures to the affected models* identified below. This rectification work shall be provided free of charge, as per the details below.

If you are using any of the affected models* listed below, please kindly contact Fuji Xerox. You will find our phone number / email address below. We have determined that the same models (ApeosPort-V/DocuCentre-V Series) at rated voltage 100V-115V are not at risk due to the use of different components.

Your Fuji Xerox representative will be in contact with you if you have a maintenance contract for the devices concerned with either Fuji Xerox or one of our official sales or service agents.

We deeply apologize for the inconvenience caused by this issue. Fuji Xerox will continue in our efforts and responsibility to ensure quality in our products and services so that such issues do not reoccur.

1. *Affected models
The following models in the ApeosPort-V/DocuCentre-V Series(designed for use at 220-240V)
Fuji Xerox ApeosPort-V/DocuCentre-V C2275/C2276/C3373/C3374/C3375/C3376/C4475/C4476/
C5575/C5576/C6675/C6676/C7775/C7776

2. Period for the work
Fuji Xerox will begin providing the rectification from August 1, 2017. Our representatives will follow-up with you about the timing.

3. Required time
Work to implement safety rectification on the model should take approximately 30 minutes.

4. For customers who purchased from us, please contact:
Phone: 1-300-88-1163
Fax: (03) 7941 3796
Email: fxm.callcenter@mys.fujixerox.com 
Reception hours: 8:30am to 6:00pm (Mon – Fri) & 8:30am to 12.30pm (Sat)

For customers who purchased from our Authorized Dealers, kindly contact them accordingly.

Notis Pemberitahuan Mengenai Pembaikpulih Produk Fuji Xerox

1 Ogos 2017

Kepada: Pelanggan Yang Dihargai

Notis Pemberitahuan Mengenai Pembaikpulih Produk Fuji Xerox

Fuji Xerox Malaysia memaklumkan bahawa terdapat kejadian kebakaran terpencil terhadap produk “ApeosPort/DocuCentre-V digital multifunction” yang direka untuk voltan 220-240V.  Hasil pemeriksaan mendapati bahawa kejadian ini disebabkan oleh voltan yang berlebihan.

Pihak Fuji Xerox amat memandang serius dan ingin mengelakkan kejadian seumpama ini berlaku lagi.  Pihak kami akan mengambil langkah keselamatan terhadap produk* tersebut.  Proses membaikpulih akan diberikan secara percuma, seperti yang disenaraikan di bawah.

Jika anda menggunakan produk yang disenaraikan dan mempunyai perjanjian penyelenggaraan yang sah, wakil Fuji Xerox akan menghubungi anda.  Di samping itu, anda boleh menghubungi pihak kami di talian telefon/email seperti di bawah.

Kami memohon maaf di atas kesulitan yang berlaku.  Pihak Fuji Xerox akan meneruskan tanggungjawab dan usaha bagi memastikan jaminan kualiti produk dan perkhidmatan supaya kejadian ini tidak berulang lagi.

1. Produk yang dikenalpasti
Fuji Xerox ApeosPort-V/DocuCentre-V C2275/C2276/C3373/C3374/C3375/C3376/ C4475/C4476/C5575/ C5576/C6675/C6676/C7775/C7776

2. Tempoh Pembaikpulih
Kerja membaikpulih akan bermula dari 1 Ogos 2017.  Wakil kami akan menghubungi anda untuk temujanji.

3. Masa Yang Diperlukan
Kerja membalikpulih akan mengambil masa selama 30 minit.

4. Kepada para pelanggan yang membeli daripada kami, sila hubungi:
Telefon: 1-300-88-1163
Fax: (03) 7941 3796
Email: fxm.callcenter@mys.fujixerox.com 
Masa: 8:30 pagi hingga 6:00 petang (Isnin – Jumaat) & 8:30 pagi hingga 12.30 tengahari (Sabtu)

Kepada para pelanggan yang membeli daripada pihak pembekal, sila hubungi mereka untuk maklumat lanjut.

Notification